Driven Payments & Driven Software Solutions Privacy Policy
Effective Date: March 2024
Protecting the privacy of our clients and users is a core priority at Driven Payments and Driven Software Solutions (collectively, “Driven,” “we,” “us,” or “our”). This Online Privacy Statement outlines how we collect, use, and safeguard personal information across our websites and services, including merchant services, ATM operations, and internet provisioning.
1. Scope of This Policy
This policy applies to all information collected through our websites, software applications, and service platforms operated by Driven Payments and Driven Software Solutions. By using our services, you agree to the practices described herein.
2. Information We Collect
We collect information you provide directly to us, as well as data generated through your use of our services:
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Contact & Identity Data: Name, mailing address, email address, phone number, and tax identification numbers.
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Financial & Transaction Data: Bank account details, credit/debit card numbers, transaction history, and ATM usage data.
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Technical & Network Data: IP addresses, device identifiers, browser types, and connection metadata related to our internet service provision.
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Business Data: Merchant category codes, sales volume, and credit reporting information required for underwriting.
3. How We Use Your Information
We use the collected information to maintain our commitment to reliable and secure financial and technological services:
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Service Delivery: To facilitate merchant-authorized transactions, manage ATM networks, and provide stable internet connectivity.
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Software Solutions: To provide analytics, reporting tools, and value-added management software through Driven Software Solutions.
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Compliance & Security: To verify identities, combat fraud, and comply with federal/state laws, including anti-money laundering (AML) and “Know Your Customer” (KYC) regulations.
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Communication: To send requested information, service updates, and marketing materials we believe may benefit your business.
4. Cookies and Automated Tracking
Our websites use cookies and similar technologies to improve user experience and analyze site traffic.
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Anonymity: We do not attempt to identify individual users through browsing alone unless you voluntarily provide information via a form or login.
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Third-Party Analytics: We may share aggregate, non-identifiable data with vendors who assist in site optimization. These vendors are bound by strict confidentiality agreements.
5. Information Sharing and Disclosure
We do not sell your personal information. We may disclose information to:
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Affiliates: Between Driven Payments and Driven Software Solutions to provide a seamless suite of services.
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Service Providers: Third-party vendors who assist in payment processing, credit reporting, or technical maintenance.
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Legal Necessity: To fulfill regulatory obligations, respond to subpoenas, or protect the safety and rights of Driven, our clients, or the public.
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International Transfers: Information may be transferred across national borders to our global affiliates or agents; by using our site, you consent to these transfers.
6. Data Security Safeguards
Security is the cornerstone of our operations. Driven employs industry-leading measures to protect your data:
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Encryption: We use advanced encryption protocols for data in transit and at rest.
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Access Control: Access to sensitive data is strictly limited to employees and agents with a “need-to-know” basis for business operations.
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Training: Our staff undergoes regular privacy and security training to stay ahead of emerging threats.
7. Third-Party Links
Our websites may contain links to partner sites or third-party resources. Driven is not responsible for the privacy practices or content of these external sites. We encourage you to review their specific policies upon exit from our platform.
8. Children’s Privacy
Our services are strictly business-to-business and are not intended for individuals under the age of 18. We do not knowingly collect information from minors.
9. Contact Information
If you have questions regarding this policy or our data practices, please contact our Privacy Office:
Driven Privacy Office
Email: support@drivenpayments.com
Phone: 470-415-1804